If a program is cancelled due to lack of enrollment, you will be notified and offered an alternative program, if one is available. If no alternative is available, a household account, check, or credit card refund (excluding on-line convenience fees) will be issued. The Parks & Recreation Department reserves the right to cancel, postpone or combine classes, change facilities or instructors as needed. If the participant wishes to cancel enrollment, the participant must notify the Parks & Recreation Department at least 5 business days before the start of the program to receive a refund, unless otherwise noted. If the participant fails to participate in a program, no refund will be given. Refund deadlines vary per activity. No refunds will be issued less than 5 business days prior to the start of the program or reservation date.
There are 2 refund options:
1. Check Refund: if the customer paid by cash or check and would like a check issued from the City Finance Department, a 20% or $5 administration fee (whichever is greater) will be deducted from the amount that was originally paid. A check will be mailed within two weeks.
2. Credit Card Refund: if the customer paid by credit card and would like to credit his/her credit card, a 20% or $5 administration fee (whichever is greater) will be deducted from the amount that was originally paid minus the online convenience fee. A credit card refund will be issued within three days.
What sorts of activities are available?
A variety of youth sports, adult sports, enrichment classes, aquatics, 40+ activities and special events. Please visit goodyearaz.gov/rec and reference our Recreation Catalog.
What do I do if I cannot remember my login or password?
You can call the recreation office at 623-882-7525 and we can look up your login name for you. We will not be able to see your password but we will be able to reset it for you.
Is there a cost to create an account?
No, creating an account does not cost anything. You will only be asked to pay when you are registering for an activity.
Where do I go to create an online account?
Go to http://goodyearaz.gov/rec. On the left hand side you will see a link that says "Registration." After you click on that you will select "Register Online" you then will then be sent to our registration site to create a new account.
What do I need to create an account?
In order to create an account, you must provide your current contact information and address to verify residency status.
Can I register over the phone?
For a select number of programs you may register over the phone. For any program requiring a waiver signature you must register online or in-person.
Where is the Recreation Office located?
The recreation office is located at 3075 N. Litchfield Rd. It is located on Litchfield and Avalon, halfway between Thomas and Indian School.
What is your refund policy?
Reservations must be cancelled within 5 business days of the reservation date in order to request a refund.
How far in advance do I need to make my reservation?
You must make a reservation at least 14 days in advance. Payment is required at the time of reservation.