High Water Consumption Analysis
Have You Noticed a Sudden Spike in Your Water Bill?
If you have experienced a sudden, unexplained increase in your water billing, we ask that you start by conducting a self-analysis - Step 1. Only after that process, residents south of I-10 may contact the City of Goodyear with their results to potentially initiate Step 2.
Why has my water usage increased?
Significant increases in water usage (as reflected in higher water bills) can generally be attributed to changes in your water usage habits. Some common changes include:
- Additional house guests
- Filling a swimming pool
- Changes in landscaping, additional landscape watering
- Leaking fixtures or irrigation systems
- Leaking toilets
- Malfunctioning water softeners
We recommend that you first check these and other similar household items to ensure that they are not the cause of increased usage.
Step 1 - Things to Check Yourself
Print out the High Water Consumption Checklist for some steps you can take to analyze a water bill that seems abnormally high. The major areas listed for your review are:
- Your Bill - making comparisons with prior previous bills
- Inside your Household - changes to usage, or problems such as leaks or repairs
- Outdoor your Household - issues with pools, landscaping, irrigation or other systems
Usually it is not too difficult to find out what has caused a significant change in your water bill by using the checklist or the Smart Home Water Guide. But if none of those solutions can account for the increase in your water bill, please proceed to Step 2. Mention that you have used the High Water Consumption Checklist and still have not identified why your bill has increased.
Step 2 - Confirming Increased Usage
Once you have performed a self-check of your facilities, if there is still no reasonable explanation for increased usage, the next step is to contact the Finance Department at 623-932-3015 to review your current bill and past consumption history. If the Finance Department determines that your water use has indeed increased, you will be directed to request an on-site analysis through Water Services.
Please note that these services can only be provided to customers residing within the City of Goodyear service area (south of I-10). Customers north of I-10 must contact Liberty Utilities (formerly Liberty Water, and earlier LPSCo) at 623-935-9367.
Step 3 - Requesting an On-Site Analysis
To request an on-site analysis please contact the Finance Department at 623-932-3015. Field visits are scheduled on a first-come, first-served basis, Tuesdays and Fridays between 7:00am and 4:00pm. It is highly recommended that you or someone your household be present during the field visit. Technicians do not enter homes or backyards, nor adjust irrigation timers.
After the analysis, the technician will talk with you about their findings and any recommendations. The technician will leave a door hanger (see sample at right) with additional information and a number to call in case you have any follow-up questions.
Step 4 - Water Meter Test
If the on-site analysis did not find any underlying reason for the sudden increase in water usage, the last option is to have your water meter tested. Customers can request that their water meter be tested, but please realize that it is rare for a water meter to over-record water usage. It is much more likely that an older meter will slow down and under-record usage if it has been in service for an extended period of time.
You will be charged for all meter testing costs if the meter performs within acceptable limits; therefore, we recommend that you request a meter test ONLY AFTER a High Consumption Analysis has been performed. If you are interested in having your meter tested, you may do so by submitting the online Request for Meter Test form. Or, to request a paper form by mail or fax, please contact the Finance Department at 623-932-3003 or send your request via email.