If you believe that your water consumption has increased
without explanation, visit our High Water Consumption page. It will
explain how you can first perform a self check of your water usage, and how to
remedy any issues you find. If that process does not identify the reason for
your increased usage, options are available to involve the Public Works Department
in further analysis.
Water Meter Test
Customers can request that their water meter be tested,
though it is rare for a water meter to over record water usage. It is much more
likely that an older meter will slow down and under record usage if it has been
in service for an extended period of time. You will be charged for all meter
testing costs if the meter performs within acceptable limits; therefore, we
recommend that you request a meter test ONLY AFTER
a High Consumption Analysis has been performed. If you are interested in having
your meter tested, you may do so by submitting the online Request
for Meter Test form. Or, to request a paper form by mail
or fax, please contact the Finance Department at 623-932-3003 or send your
request via email to: v.
Sewer Appeal
The City of Goodyear offers a Sewer Appeal Form(link active from June 1st to August 31st ONLY)
to customers who indicate their sewer average is not accurate. The Winter
Quarter Average for sewer is calculated on the average water consumption during
the winter months billed in January, February, and March.
Please Note:
Completed forms must be received no later than 90 days after the end of the billing period in
dispute (May 30th). Disputed audits may be evaluated based on supporting
documentation and verified information, and a decision mailed to the customer. Appeals may ONLY be submitted between June 1 and August 31.
After you have completed the form, sign and return it to the
Public Works Department at 4980 S. 157th Avenue, or mail the completed form to:
