Tips to Keep Your Business Safe and Secure
- The customer service area should be clearly visible from the street.
Don’t count cash in front of the public.
Leave your cash register open and empty after closing.
Change your cash handling procedures on a regular basis – such as days and times of banking
- Don’t carry cash in a marked bag.
- Clear excess cash frequently and randomly.
Alarms and Locks
- Use good deadlocks, safes, and alarm systems.
- Place “duress or panic alarms” near the register and store room where they can be discreetly and safely activated.
- Fit electronic sensors that emit a sound when someone enters or leaves the premises.
Windows and Doors
- Window displays and shop fittings should not be obstructed with advertising material.
- Make sure “Staff Only” doors/areas are kept locked to restrict unauthorized access.
- Light the inside and outside of your business, especially around doors and windows.
Store Design and Lighting
- Check the layout of your store, eliminating any blind spots that may hide a robbery in progress.
- Limit the height of shelving or displays – make sure staff have a clear view across the premises at all times.
- Identify possible hiding spots for burglars and install security lighting with automatic movement detectors.
PREVENTING SHOP THEFT
- Prominently display a sign saying that bag inspections may be carried out.
- If you need to conduct a bag inspection, politely ask the customer to open their personal bag.
- If they refuse, ask them to leave the store or if you are certain they have stolen something, call the Police.
- Dressing rooms should be watched at all times and limit the number of items taken in.
- Design the exits of the business so all persons must pass by security personnel or store employees.
- Use mirrors to eliminate “blind spots” in corners that might hide thieves.
- Use cameras, closed-circuit television or one way glass to observe all areas of the store.
- Ensure price tags cannot be removed or switched.
Petrol Station Drive-off’s
- Install a prepay system – pay first and then pump fuel.
- Install a camera system which allows for close-up images.
- Pump visibility is important – make sure pumps are visible from the counter.
- Be careful with quick exit points/avenues from the pumps to the road – they increase the risk of drive-off’s.
Credit Card Fraud
- Train employees to check the signature, expiration date and signs of tampering on the card.
- Ask for photo identification such as a driver’s license or passport.
- Look out for customers who try to rush or distract the cashier or have no identification.
- Feel the bill. Most people who handle money a lot can identify a lower-quality fake bill instantly just by touching it.
- Genuine currency has slightly raised ink that's produced in the intaglio printing process.
- Compare the bill with another of the same denomination and series.
- Look for colored strands in the paper. All U.S. bills have tiny red and blue fibers embedded in the paper.
- Hold the bill up to the light and look at the watermark. The watermark portrait should match the printed one (this is very important: bleaching & reprinting low value currency is a common scam).