Utilities Customer Service

After-Hours Water Related Emergencies

623-932-3010 Option 3

Important Notice Regarding Online Payments

Effective January 14, 2026, Tyler Payments implemented a new security requirement:

  • Billing information must match the details on file with the card-issuing bank.
  • This requirement was not in place prior to January 14, 2026.
  • Any stored card information that does not match the bank’s records will result in a declined payment, even if the card worked before the change.
  • Customers must update their stored card information to ensure successful transactions.
  • This change was introduced to reduce fraudulent activity and enhance payment security.

Do you pay your city utility bill online? We have launched a new and improved online Utility Access customer portal. The new portal has a quick pay feature and payment reminders. Click on the "Account and Pay Bill" button to get started. 

Hours of Operation 
Monday - Friday 8AM - 4:30PM

24/7 Automated System
(account info & payments)
623-882-7373

Contact Us
Phone: 623-882-7887
Fax: 623-932-3003
Email

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